Support Policy
It is crucial that you can rely on the support and service from Deep Signal Technologies. DST prides itself on top quality support that ensures you receive lightning fast and accurate turn around to your inquiries. We have found that delivering support electronically allows us to provide high levels of service in a cost efficient manner. Electronic support inquiries can be processed thirty times faster than traditional telephone support models which ensures that you get the necessary information when you need it.
So how do I get support?
The Support Forum provides many answers for frequently asked questions as well as the opportunity to post your question to the Deep Signal community. It contains answers to questions about installation issues, the DS Library, C# Programming, trading questions and the latest news from Deep Signal Technologies.
If you can't find your answer in the Support Forum or in the help guide, please feel to contact Support via email at [email protected],
If you are interested in talking with Sales, please email our Sales team at [email protected].
If you have a general inquiry that isn't covered by these topics please email [email protected].
We try to turn around all inquiries as fast as possible but please allow 1-2 business days for a response.
Futures, foreign currency and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.